At Kengu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
Information We Collect
Personal Information
- Name and contact information (email, phone, address)
- Payment and billing information
- Order history and preferences
- Communications with our customer service team
Automatic Information
- IP address and device information
- Browser type and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Essential Operations
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
Communications & Marketing
- Send newsletters and promotional offers (with your consent)
- Personalize your shopping experience
- Improve our products and services
Information Sharing
Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies, email services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
Your Rights
You have the following rights regarding your personal information:
Request copies of your personal data
Correct any inaccurate information
Request deletion of your personal data
Unsubscribe from marketing communications
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@kengu.com.au
Address: Queensland, Australia
We will respond to your inquiry within 30 days of receipt.